Refund eligibility, AI credit returns, subscription cancellations, and how to contact EditPic support.
2026/10/28
At a glance: Request a full refund within 7 calendar days of payment if the credits from that purchase have not been used. Failed AI tasks automatically return the credits they consumed. For help, email [email protected].
You can request a full refund within 7 calendar days of payment if none of the credits issued for that purchase have been used. This applies to one-time credit packs and subscription payments, including renewals. Eligibility is assessed for the specific purchase or billing period.
Credits that have already been used are not normally refundable as cash. Billing errors, service delivery problems, and rights under applicable consumer protection laws are handled as described below.
We check credit usage for the specific purchase or renewal, rather than only the account's total balance. Credits returned for failed tasks do not count as consumed. Any tasks still processing must have their outcome and credit settlement confirmed first. Using part of a purchase does not automatically entitle you to a proportional cash refund for the remaining credits.
When an AI task fails, the credits reserved for that task are automatically returned. This is a return of credits to your EditPic account, rather than a cash refund to your payment method. If the credits have not been returned, contact us with the task details.
If a task completes but its result has a clear technical problem or is unusable, contact support with a description of the issue and the task details. We will review the case and may return the affected credits or arrange another attempt. A completed generation does not automatically qualify for a cash refund because the result differs from your expectations.
If you were charged twice for the same purchase, or a paid service was not delivered, email us so we can investigate. Confirmed duplicate charges will be refunded. For a service delivery problem, we will work with you to provide the purchased service or refund the affected purchase where appropriate.
These issues can be reported even after the 7-day unused-purchase refund period.
Canceling a subscription stops future renewals. It does not automatically refund payments already made. You can manage your subscription in Billing or contact support for help.
To request a refund for an eligible subscription payment, follow the refund conditions and application steps on this page.
Email [email protected] with the subject Refund request and include:
We review requests individually and reply by email with the decision or any additional information needed.
If your payment provider offers a refund-request option, you may also submit a request through its process. Submitting a request does not mean it has been approved or paid. Refunds and disputes handled by a payment provider or bank under its own rules may also affect the final outcome.
Approved cash refunds are returned to the original payment method. The time it takes for the funds to appear depends on your payment provider and bank; approval does not mean the funds will arrive immediately.
After a full refund succeeds and is synchronized with EditPic, the remaining credits from that purchase become unavailable, and paid access that depends on it ends. Credits and access from other valid purchases, and existing promotional credits, are not cleared by that refund. If no other valid paid purchase or subscription remains, the account displays the Free plan; free basic editing remains available.
An approval or refund submission alone does not mean these account changes have taken effect. Refunds and cancellation of future renewals are separate. To stop automatic renewal, confirm the cancellation status in Billing or contact support. Any credit and access adjustments for a partial refund will be explained during review.
Credits returned for a failed task remain linked to their original source and are not cash. If that purchase is later refunded, those credits are subject to the same restrictions as the refunded purchase.
Deleting an account does not issue a refund. Cancel future automatic renewal and wait for the status to synchronize before deletion. Minimum order and credit-usage evidence remains separately available for refunds and disputes as described in the Privacy Policy.
This policy does not limit any rights that cannot be excluded under applicable consumer protection laws. If those laws provide additional refund rights, they continue to apply.